Customer Support


For licensing questions or technical support, contact:

8809 Lenox Pointe Drive, Suite B
Charlotte, NC 28273

: (980) 430-6152

: [email protected]

: Monday - Friday: 8:00 AM to 5:00 PM

Frequently Asked Questions


Please refer to the FAQs below for any questions you may have. If you still have a question not listed here, you can contact Customer Support listed on the page.

Getting Started
A hunt club may have any name as long as it is no longer than 35 characters in length and is not profane, embarrassing or offensive to the public. Please Note: If more than one Recreational License Unit (RLU) is owned by the hunt club, the club’s name that is specified when the account is created will apply to all of those Recreational License Units (RLUs).
Renewals will be sent out in March with payment due dates of April 30th. Leases will begin July 1 and end June 30.
The hunt club contact represents the hunt club and acts as the primary contact. The contact can be any member of the club itself (president, secretary, etc.), but that individual will ultimately be responsible for payment of the license fee. Invoices, dues, and other forms of correspondence for Leases will usually be via e-mail so that person should be someone who has a dependable internet connection and is a frequent user of e-mail. This person is the only person that can reach out for information, maintenance, questions on account.
When you log onto your account you will see the option to edit club members, once you click on this option you have the ability to click on “Add” or the list will display, and you can “Edit” or “Delete” members. New members may be added to a hunting club at any time, you will need the members, first and last name, their mailing address and phone number. An email can be added as well but is not a required field. This is the same for removing a member, a member can be removed by just clicking the “X” / Delete next to the club member’s name.
Insurance is included in your license fee and covers the property and your membership. Reference your license agreement for additional information.
• Click and drag the map to explore available Recreational License Units (RLUs).• Click on directional arrows to move the map. Click + to zoom in and – to zoom out.• Mouse over and click a marker to view RLU details and to place your bid• Use the RLU Filter to help you find the RLU you want.• Note: RLU boundaries will be displayed on the map when you zoom in.
All account passwords must be a minimum of 10 characters in length. The password must contain one Capitalize letter (ex. ADF), one number(ex.156) and one special character(ex.!@$#). Do not use special characters such as -, /, ?, etc. Do not use a password that is hard to remember or must be written down in order to remember. Examples of Valid Passwords: Password@134 or Hunt$2315 Your EMAIL is your username
The filter allows you to easily find Recreational License Units (RLUs) with the qualities you want. For example: You can search for RLUs that have a certain minimum or maximum number of acres. Choose “Options,” then select “Apply Filter” to update the map with your refined search options. The filter will be applied to everything you see on the map until you select “Clear Filter.”
Accepted – Your bid has been accepted. The licensing process can begin. Declined – Another person’s bid has been accepted. All other bids have been declined.Pending – Your last bid has been placed and is currently the highest (or only) bid.Outbid – Another person has bid more than your last bid. At this time, you can increase your bid if you choose.
Please contact Technical Support by calling (704) 587-0070 or send an email to [email protected] describing the problem you are experiencing.
No. The club name you specified when you created your account applies to all RLUs you hold within the same account. Each RLU is distinguished by a separate number, but all belong to the same club. If you want different club names with different memberships, you will need different accounts, with a different email address for each.
A Recreational License Unit (RLU) is the term used to identify an individual tract of land that may be licensed by an individual and/or a hunt club for recreational use, such as hunting. The RLU is defined by number of acres, boundaries, license length and other characteristics specific to the tract of land. An individual or hunt club may license more than one RLU.
A hunt club is an individual or group of individuals who desire to enter into an agreement to license the hunting rights on Premier Hunting Leases property. Each member of the hunt club must be listed by name and address.
You may not start hunting until you have received notice that your Lease agreement is legally executed. The club president/ contact person will be notified by email that the license has been executed. At that time, you can access the property as long as the start of the lease has begun. Note some leases you can pick up prior to the start of the new lease, and you cannot be on the lease until the lease actually starts.
Click on the “Retrieve Password” button from the “Sign-In” page. Enter in the email address that was used when setting up the account. An email containing a link to reset your password will be sent to you. Note your password does have to meet a certain criteria. A minimum of 10 characters, at least 1 capital letter, at least 1 number and at least 1 special character such at an !, @, #, $. Ex. Pa$$word12 or Hunters#999 Your EMAIL is your username.
Yes, we do limit if applicable to viewing up to 3 at one time to keep it fair to everyone looking for leases.
Yes, a person can lease more than one property.
The lease agreement is based on the term listed on the website. We run on a specific term, so your lease will end when that term ends. Our standard term is a one -year lease, however, if you pick up later than the start of our standard term, you will not have a full one-year lease.
Discounts are not offered for current or retired military personnel or a senior discount. We do not offer any type of discount for leases.
Payment can be made online via the ONECONNECT platform by credit card, ACH (e-check). Personal checks, certified checks or money orders are NOT accepted. The license fee should be made in one payment, partial payments will NOT be accepted.
Please refer to the Payment Invoice that is generated after you have e-signed your license agreement. ONLINE ONLY PAYMENTS!
View the How to Create Your E-License guide on the “Getting Started” page. This guide contains step-by-step instructions (along with screenshots) on how to create and e-sign your license agreement. Note as well, there is a lease wizard that walks you through this process with colored prompts for each step once you accept your reservation.

Common Questions
Renewal agreements and payments are due on April 30th. If you are new member, your payment will be due one week from the date your bid is accepted. If you are a returning club a renewal notice will be sent to you prior to the expiration of you current lease.
No. Commercial activities are not allowed on the property. This includes guide services, commercialized events and subleasing.
In general, camping is permitted in designated areas with written permission if the property allows. Please refer to your license agreement for information about camping activities on your RLU.
Payment can be made by credit card or e-check Online Only. The license fee should be made in one payment. We do not accept Partial payment. Personal checks, certified checks or money order are NOT accepted.
Licenses have been revoked in the past due to land sales or breach of contract by the hunting club. Generally, at any time during the term, licensor shall have the right upon notice to licensees to immediately revoke and terminate the license and the rights and privileges of licensees. Licensees shall have the right upon prior notice to licensor to terminate the licensee. For specific terms, see the license agreement. Depending on the situation, refunds may or may not be granted.
Most gates allow for a lock to be placed by the hunt club on one side or in combination with other padlocks. Please be aware that other landowners and third parties, as well as our company may have right-away through the same access point, so respect their locks as well.
License holders may post the boundaries of the licensed area at their discretion and at their cost. Any fasteners to live trees are limited to aluminum, plastic or materials that will not harm harvesting or chipping equipment.
Refunds are handled on a case by case basis, subject to the terms of the license agreement.
Log-in to your account. Select “Edit” under Account Information on the “My Account” page. Make your changes and click the “Update Account” button. Update your account whenever your club information changes (phone number, address). Please Note: A verification e-mail will NOT be sent to verify changes to your e-mail address. If you need to change your email address, you will need to contact our customer service team to verify your account as we will need to update this since it is now used as your username.
Guests are allowed on the property in accordance with the terms of the hunting license agreement. This expressly state that all guests must sign Premier Hunting Leases’s Exhibit C Release and Waiver of Liability, Indemnity and Hold Harmless Agreement. If a guest does not sign this agreement in advance of coming on the property, they will not be permitted on the property.
When you log onto your account you will see the option to edit club members, once you click on this option you have the ability to click on “Add” or the list will display, and you can “Edit” or “Delete” members. New members may be added to a hunting club at any time, you will need the members, first and last name, their mailing address and phone number. An email can be added as well but is not a required field. This is the same for removing a member, a member can be removed by just clicking the “X” / Delete next to the club member’s name.
Yes, but only following approval from Premier Hunting Leases or their consultant. Approval requires a location map, specific seed mix, and planting and maintenance procedures. Once approved Licensee may establish, at licensee’s sole cost and expense, wildlife food plots on the property for the sole purpose of attracting and feeding deer, turkeys and other wildlife. Generally approved locations are on retired logging decks but NOT on the roads. Please see the HUNTING LICENSE AGREEMENT for full Terms and Conditions.
First notify your local law enforcement, including game wardens, conservation officers, forest rangers or state police. Second notify customer service. REMEMBER, you are expected to act responsibly in ALL circumstances. Rude, belligerent, aggressive or threatening behavior is NOT acceptable, and these are terms for cancellation of an agreement.
You must enter the following information for each club member prior to downloading your license: Name, address, phone number, Email address (if they have email)
Yes. Log-in to your account. Select “Edit” under Account Information on the “My Account” page. Make your changes and click the “Update Account” button. Please Note: A verification e-mail will NOT be sent to verify changes to your e-mail address, so please be sure you type any changes carefully.
Quality Deer Management is a management philosophy or practice that unites landowners, hunters and managers in a common goal of producing biologically and socially balanced deer herds within existing environmental, social and legal constraints. This approach typically involves the protection of young bucks (yearlings and some 2-1/2 year-olds) combined with an adequate harvest of female deer to maintain a healthy population that is in balance with existing habitat conditions and landowner desires. This level of deer management involves the production of quality deer (bucks, does and fawns), quality habitat, quality hunting experiences, and most importantly, quality hunters.

For more information, visit the Quality Deer Management Association website at www.qdma.com.
The lease agreement is 1 year.
Renewal agreements and payments are due at different levels depending on the State you are hunting in.
Yes, in order to view you must ensure the property is still listed on the website as available. We ask that you wear orange blaze hat/vest for safety reasons. We do not allow any weaponry to be taken onto the property during the viewing process, as you are there to view the property only. If there is a gate or other access point that is locked, you will need to go around it for the viewing process.
A Recreational License Unit (RLU) is the term used to identify an individual tract of land that may be licensed by an individual and/or a hunt club for recreational use, such as hunting. The RLU is defined by number of acres, boundaries, license length and other characteristics specific to the tract of land. An individual or hunt club may license more than one RLU.
Guests are allowed on the property in accordance with the terms of the hunting license agreement. This expressly state that all guests must sign Release and Waiver of Liability, Indemnity and Hold Harmless Agreement. If a guest does not sign this agreement in advance of coming on the property, they will not be permitted on the property.
Renewals will be sent out within 60-90 days of the end of the current agreement ending.
If you are a returning club a renewal notice will be sent via email to you prior to the expiration of your current lease. Payment due dates for returning clubs is April 30th.
View the How to Create Your E-License guide on the “Getting Started” page. This guide contains step-by-step instructions (along with screenshots) on how to create and e-sign your license agreement. Note as well, there is a lease wizard that walks you through this process with colored prompts for each step once you accept your reservation.
Please refer to the Payment Invoice that is generated after you have e-signed your license agreement. ONLINE ONLY PAYMENTS!
You will receive a payment confirmation email once your payment has been processed. This email will state your lease has been executed. During the peak of the renewal season, please allow up to 3 weeks past the payment due date before inquiring about whether your payment has been received or not.
Please reference your lease agreement or invoice if applicable to see if there are any associated late fees with your renewal.
Insurance is included in your license fee and covers the property and your membership. Reference your license agreement for additional information.
License prices will be reviewed every year. Because the price of nearly everything increases with inflation over time, you can expect some license price increases as well. Each tract is evaluated separately based on such things as habitat diversity, presence of all-weather roads, presence of open water, adjacency, current market prices for recreational leases, etc.
Harvesting can happen on any lease at any time. The age of the timber and the current market determine when harvesting occurs. It is the hunt club’s responsibility to remove tree stands from areas being harvested. Lessor is not responsible for tree stands damaged during timber harvesting or any other time. Note we try to notify you and provide you with a map in most instances of a harvest, but in some instances the contractor has to move on due to weather conditions, availability, or demand of the mill and you may not have received a large notice or any notice at all. We are a working forest, and this is a chance you take with leasing from us.
Please use the contact information found on the contact us page. You can contact us via the email provided.
We are not set up, with the secure lines necessary or are able to take the information used in the portal over the phone in a manner to ensure your security, so we do not offer over the phone payment options. We do apologize.
We do offer prorating, but not until after the first of the year in the next calendar year of the lease term. Ex. If the lease runs from July 1st - June 30 annually, after January 1st we will look at prorating for the remaining months of that current term, until it ends in June. Contact customer service if you have questions or would like to inquire about a prorated rate on a property if it qualified for pro-rated rates.
You will receive a payment confirmation email once your payment has been processed. This email will state your lease has been executed.
Subleasing, commercial hunting, or selling of hunting rights is not allowed and will result in cancellation of the license.
There is no refund once a lease is executed. However, Refunds are handled on a case by case basis, subject to the terms of the license agreement.
ATV/Off Road Vehicles shall be used only as required for transportation in connection with ordinary hunting and fishing activities. These include placing a stand, filling a feeder, pulling a kill, etc. The use of ATV/Off Road Vehicles in wet weather, resulting in excessive damage to roads is expressly prohibited.
Each tract is evaluated separately based on such things as habitat diversity, presence of all-weather roads, presence of open water, adjacency, current market prices for recreational licenses, etc.
License prices will be reviewed every year. Because the price of nearly everything increases with inflation over time, you can expect some license price increase as well.
Please refer to your lease agreement for the types of posting allowed and all conditions.
No commercial trees can be cut to establish shooting lanes. Licensees will be allowed to cut brush to clean up existing shooting lanes. If you are in doubt as to whether the plants in question are commercial trees or brush, do not cut!
Yes, but only following approval. Approval requires a location map, specific seed mix, and planting and maintenance procedures. Once approved Licensee may establish, at licensee’s sole cost and expense.

Troubleshooting
If you re having trouble using the Map with your Mozilla Firefox browser, please try the steps below to see if any of them resolves the problem. Reconfiguring the way your browser handles JavaScript may resolve this problem. Please follow the instructions below specific to the browser you re currently using:1. Type "about:config" (without quotes) in the browser s address bar.2. Type "dom.disable_image" (without quotes) in the Filter field.3. If the value for "dom.disable_image_src_set" is set to TRUE, double click it to change it to FALSE.
Several users have reported having problems viewing the website with the AOL browser. The AOL browser is actually built upon an out-of-date version of Microsoft Internet Explorer. We recommend that you check your privacy settings (under Internet Options) are not set to block cookies. For more help you may want to see our topic on enabling cookies.Changing these setting may help, however for the best internet experience, we recommend that you upgrade your browser.Click here to download Firefox
Occasionally you may encounter JavaScript errors when loading the map. For example, you may see:"A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"In this case, we recommend that you select "No" and wait until the script finishes. Usually the map is attempting to load a large number of data points which will take a little longer to load. You can also select "Yes", but you will need to refresh the page to be able to use the map again.If you have been experiencing this error message on a regular basis it may be because you may be on a slow computer or a slow internet connection. If possible, try accessing the website from a faster computer that is connected to the internet via DSL or cable.Often this error occurs when you try to zoom out too far on the map.
The website is best viewed using the "Compatibility View" mode found in the Tools menu for Internet Explorer 8.x.

Requirements
PremierHuntingLeases.com currently supports the following web browsers:• IE 6.0+ • Firefox 0.8+; For best performance, we recommend that you use Internet Explorer.
You must have cookies enabled in order to use www.PremierHuntingLeases.com . To enable cookies, follow the instructions below for the browser version you are using:Mozilla Firefox 1.0+• Go to the "Tools" menu.• Select "Options.”• Select the "Privacy" icon in the left panel.• Check the box corresponding to "Allow sites to set cookies".• Click "OK" to save changes. Netscape 7.1/Mozilla 5.0• Select "Preferences" from the Edit menu.• Click on the arrow next to "Privacy & Security" in the scrolling window to expand.• Under "Privacy & Security", select "Cookies."• Select "Enable all cookies".• Click "OK". Microsoft Internet Explorer 6.0+/AOL• Select "Internet Options" from the Tools menu.• Click on the "Privacy" tab.• Click the "Default" button• Click "OK".
You must have JavaScript enabled in order to use www.PremierHuntingLeases.com . To enable JavaScript, follow the instructions below for the browser version you are using:

Mozilla Firefox
  • Select "Tools" from the top menu
  • Choose "Options"
  • Choose "Web Features" from the left navigation
  • Select the checkbox next to "Enable JavaScript" and click OK

    Internet Explorer
  • Select "Tools" from the top menu
  • Choose "Internet Options"
  • Click on the "Security" tab
  • Click on "Custom Level"
  • Scroll down until you see section labeled "Scripting" Under "Active Scripting", select "Enable" and click OK
  • You must have Adobe Acrobat Reader installed in order to download the license documents. If you do not have Acrobat Reader you can download it for free from:http://www.adobe.com/products/acrobat/readstep2.html
    Log-in to your account. Select “Edit” under Account Information on the “My Account” page. Make your changes and click the “Update Account” button. Update your account whenever your club information changes (phone number, address). Please Note: A verification e-mail will NOT be sent to verify changes to your e-mail address. If you need to change your email address, you will need to contact our customer service team to verify your account as we will need to update this since it is now used as your username.